It was about two years ago that I first got an insight into how the retail industry in India was going to change –it was a chance meeting set up by a common pal-and I was lucky to have spent some time with Mr John Idiculla Head HR of the German giant –METRO Cash n Carry. Strictly speaking, METRO in India is not into retail, as we know it-but in the ‘’wholesale’ business! And while my firm had in the past decade, worked on some occasional positions for Shoppers stop, Zodiac, and the kind, I quickly realized-that the future of retail in India-was to be different..and so the people required to run it- the roles, job descriptions ..everything had to be looked at –by first unlearning the way we learnt!
Also recall an advice by a very senior retail player- who gave me a tip –‘to understand retail, you must first read all the books on Sam Waltons as bible”!
So, in his words-whats the Future of Indian retail going to be ?
The Past | The Future |
| |
Stability & consolidation | Speed & imagination |
delegation | abdication |
TQM six sigma | Design management |
heirarchy | seamlessness |
Mass production | personalisation |
Technology supports change | Technology drives change |
Enforce order | Thrive in chaos |
transactions | relationships |
Yes, we can use technology and know how from the advanced countries, sourcing methodologies may be professionalized..Mr Biyanis philosophy is gospel- “Rewrite rules, retain values”.
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